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Skype Chat Room for Support & Training

Posted on Feb 28, 2010 in Uncategorized | 0 comments

Skype Chat Room for Support & Training


Skype Chat Rooms for Product Launch Super Support & Training

Skype Tips by Julie Wolf

Skype Super Powers

The Biggest Benefits of Skype Room Support Systems ……. is instant access to your support and training, and instant access to Super Affiliate Training. However, it gets even better. Besides members having instant access to customer support, you now have instant access to them as well. This means much better motivational or marketing message delivery for you the owner. Want them to come to a meeting to help them benefit and profit from your product? Rather than depend on email delivery and open rates, get your customers or members to trainings and meetings at a much much higher rate by Skypeing them in mass with the click of a button.

Features & Benefits of Skype Super Support Rooms:

  • Skype Instant Access
    Instant Access to contacts is powerful with Skype! This goes both ways. Its a benefit to both the customer and the business owner. Customers love instant access to support and merchants love instant access to their customers. Much better and more satisfying than email support or email follow up/marketing. For merchant / owner this builds a much more responsive list on Skype then email lists for obvious reasons (delivery and open rate issues) .
  • Control Who Joins -
    Set joining aka moderation rules. Can Anyone join? When they join do they need admin approval? Do you want password protection? Can joiners read and write upon joining, or just read, or both with or with out admin/moderator approval? You decide.
  • Publish a Join Room Button on a site or join link sent by email or Skype chat.
  • Set Guidelines for the room and accessible by members via /get guidelines command (bot or moderators can deliver upon entry of new members as well). Guidelines can have training or meeting details and links access to more info, traing, etc. They can also statte the purpose and rules of the chat.
  • Open or close the room at scheduled times with skype commands so members can read content anytime but can post messages into the chat only when the room is open. While closed, the members can remain in the room to access content given in the room as far back as the time they joined. Admin, hosts and helpers can post anytime even when closed (aka read only)
  • Set and change roles: Hosts (aka Masters), Helpers, Users, Listeners (read only)
  • Remove or Ban Members via commands available to Admin and Hosts only. Show all users which are banned to the chat.
  • Show the current active options for your chat. Sets options for your chat. Show a list of users in the particular role (CREATOR, MASTER, HELPER, USER, LISTENER)
  • Set Topic with Link to get more info or training meeting times
  • Developement of real need FAQ
  • Affiiate Training to help promoters earn the maximum and explode membership/customer base for owners
  • Identify and develope star communitiy members who want to be positioned to moderate and train and offer customer support and training in exchange for JV affilaite posiytioning and positioning in the community as an authority, possably also a chance to build their lists on Skype as well for upsells and new product launch opportunities


Benefits for Your JV Affiliates

You get top quality moderators for free. Why? They Benefit big Time! For free moderators as your a JV affiliates, they build their authority as they build yours! By being Support Room Moderators in a Skype Chat Room, your JV affiliate moderators get to build their Skype Lists. They can be offered first chance to offer your new products, plus they gain positioning as an authority who has been helpful, building relationships which gets them the sales.


Build The Buzz

Concensus is the most powerful force for sales conversion!

I want to also provide strategy and tools to add value and encourage member participation and engagement with both automation and affilaite or trainer moderation in the Skype room.

I also want to automate membership querying and management with tools under development. Room limit of 300 can be extended with additional rooms with a virtual message pass to/from main chat room tool under development.

Biggest Benefit is Instant Access and Responsiveness

Again, Instant Access to contacts is instant. This goes both ways. Its a benefit to both the customer and the business owner. Customers love instant access to support and merchants love instant access to their customers. Much better and more satisfying than email support or email follow up/marketing. For merchant / owner this builds a much more responsive list on Skype then email lists.

For products with affiliate or referral compensation, you want to offer awesome off and online marketing tools and training. This is huge and hungry market and providing it along with your product and especially in a Skype Chat Room along with a chance to open the room for a Q&A session live either during or after a training and even 24/7 will be raved about by your members. It will also get much much better results in producing super affiliates and skilled promoters than ever before.

More notes:

Product Launch Room

  • Sales Page Access to Skype Room for Product Discovery to get the customers questions answered resulting Self-Sale, reasoning themselves into the purchase.
  • Community Suggestions for Product Enhancements aquired via their questions in the Skype room.
  • Sales Page Convertion Improvements through customer concerns and feedback.

More:


Building Relationships with Your Product and Brand.

You give JV status to the Diamonds in the room, to the people who are knowledable and helpful, who are building your brand and at the same time, building relationships and expert authority with responsive lists. They are in return also preparing ground , relationships and positioning for launching their own products and gaining the JV partnerthip of the product owner – reversing roles. Moderators are groomed for reciprical JV opportunities.

Non Human Assets

  • Room Bots
  • Training Videos
  • Pdf and Screen Shot Training
  • Button Banner Code
  • Moderation Codes

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